CONDITIONS OF TRADE

The site www.helichrysum-italicum.com (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet network at the address www.helichrysum-italicum.com. It is open to any user of the network (hereinafter referred to as “User”).

It is published by :

This company (hereinafter referred to as the Vendor) is a company registered in England and Wales The Site enables the Vendor to offer skin care, cosmetics and essential oils products , pure or blended for sale to Users browsing on the Site. Under these Terms of Sale, it is agreed that the User and Vendor shall be jointly referred to as the “Parties”, and individually as a “Party” and that a User that has confirmed an order shall then be referred to as the “Customer”. The rights and obligations of the User shall automatically apply to the Customer. Any order of Products offered on the Site implies consultation and express acceptance of these General Terms of Sale, without this acceptance however being subject to the handwritten signature of the User. It is stipulated that the User may make a backup copy or print these General Terms of sale, providing that they are not modified. These General Terms of Sale come into effect as from 25th of November 2012. The Vendor reserves the right to change these General Terms of Sale without notice and at any time, with any modifications not applying to reservations and orders already accepted and confirmed by the Customer. These Terms of Sale shall apply to the exclusion of any other document. Language : This contract shall be concluded in English.

All the offers of products proposed on the Site are limited to www.helichrysum-italicum.com. Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site. For all use of any of the products sold, a medical advice is sometimes necessary : Do not take any essential oils internally without consultation from a qualified aromatherapy practitioner. Do not apply undiluted essential oils, absolutes, CO2s or other concentrated essences onto the skin. If you are pregnant, epileptic, have liver damage, have cancer, or have any other medical problem, use essential oils only under the proper guidance of a qualified aromatherapy practitioner. Use extreme caution when using oils with children and give children only the gentlest oils at extremely low doses. It is safest to consult a qualified aromatherapy practitioner before using essential oils with children. A skin patch test should be conducted prior to using an essential oil or a skin care cream of any kind when you've never used before. Purchase offers, including special promotions, are valid for as long as they are visible on the Site.

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. All images appearing on our web site are non-contractual images. Product description is solely limited to its analysis shown here : www.helichrysum-italicum.com/FT2.pdf

2-b Trade purchase

EEC members supplying us with a valid VAT number will be exempt of VAT in their orders. Please contact us before hand.

The prices if shown on this Site are in pounds sterling by default and are guaranteed up with it being stipulated that products ordered are invoiced at the price in force when the order is registered. US $ dollars and European € euro are also available. The exchange is the spot rate calculated at the time of the purchase.

They do not include shipping charges, which are invoiced in addition to the price of the purchased products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order. All product prices indicated for products available via the Site are exclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. VAT is not charged on delivery costs. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site . The Vendor takes no responsability for any taxes or duties, if any, charged at port of entry according to the laws of the importing country?

All orders imply full and unreserved acceptance of these Terms of Sale. The Customer accepts that the Vendor's order registration systems are proof of the nature of the agreement and its date. When the order is confirmed the Customer declares that they accept the order, together with these General Terms of Sale. A summary of the order can be printed. Once the order has been registered, a detailed acknowledgement of the order is sent to the Customer at the e-mail address provided. This acknowledgement specifies the exact amount invoiced and details of delivery. Note that if the country of expedition or the delivery method is selected incorrectly, it needs to be rectified correctly before expedition takes place. This acknowledgement implies acceptance of the order and confirms the transaction, subject to order payment. In the event of one or more products being unavailable once the order has been placed, the Customer will be notified by e-mail. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable products deducted. If the whole order is unavailable, the Customer will be notified by e-mail and will not be debited. The Vendor does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order.

All orders are payable in pounds sterling by default but dollars and euros are also available and can be selected prior to ordereing To pay for their order, the Customer must use the following method of payment: bank card. The following bank cards are accepted on the Site: Visa and MasterCard, Maestro. The Customer guarantees the Vendor that they have been granted any authorizations required to use their chosen method of payment, when registering the purchase order. In the event of non-payment of any amount owed by the Customer, or of any adverse payment circumstances, the Vendor reserves the right to suspend or cancel any order and/or delivery, whatever their nature or state of progress. Charges on any unpaid amount will be automatically incurred at the legal interest rate plus 5 percent following a period of ten days from the invoice date, or immediately after notification of rejected bank payment for all other means of payment. As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority for verification.

The products will be delivered to the address provided by the Customer when placing their order by Master Cards, American Express and Visa or wire. Orders will be delivered within an average of 2 to 6 days as from the day on which the Vendor receives the order, according to the selected method of delivery and no later than 30 days as from reception of the order, subject to full payment of the price.

We will deliver the goods in accordance with the delivery protocols of either Parcel Force or DHL. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

EXW – Note that all our expeditions are made Ex Works Hemel Hempstead UK. The seller makes the goods available at its premises. The buyer is responsible for unloading. The buyer pays all transportation costs and also bears the risks for bringing the goods to their final destination. The seller doesn't load the goods on collecting vehicles and doesn't clear them for export. If the seller does load the good, he does so at buyer's risk and cost. If is implicitly assumed that buyer accept that seller loads the goods on departure and to bear the risk and all costs of such loading.

Should the byer want to insure the good in transit,the premium is 1.5% of the total value purchased and will insure your purchase against breakings or loss until the delivery is effective. For the insurance to be activated, all boxes and contents have to be inspected upon delivery and any damaged or missing goods have to be fully documented in front of the driver on the proof of delivery as our liability ends at the moment the goods have been handed over to the carrier. Further more no claims can be accepted after 48h00 of delivery. Note that maximum insured value is £2500 per parcel when Parcel force is used.

The Customer may contact Customer Services by e-mail as regards of any claims.

The Individual Customer (if not a company) has a period of 8 clear days as from the date of reception, to return the ordered products at their own expense for reimbursement.

The reimbursement will be made by any method of payment that the Customer has chosen after exercising their right of withdrawal, no later than 8 days following the date on which the right was exercised

Whatever the reason for returning products to the Vendor, the Customer is advised to follow the following instructions in order to facilitate processing of the return: Use the original packaging to return the product with all seals unbroken. Request prior to returning the product the return form by email.

All products remain the exclusive property of the Vendor until such a time as payment of the sale price, including the principal, extra costs and taxes has been made in full. However they are the full property of the buying company that has prepaid the product on an EXW basis.

The Vendor cannot be held liable for non-fulfilment of contracts due to stock shortages, except for cases of special price offers not intended to lower stock levels, or in the event of product unavailability due to force majeure. The Vendor accepts no liability for: - any interruption to the Site; - any incidences involving bugs; - any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site; - more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, customers, data or any other loss of intangible goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site or any credit accorded to any information directly or indirectly coming from it. Further more the vendor accept no liability for loss in transport when the purchase has been made by a company. The contracted insurance should be in place to compensate any loss.The Vendor cannot be held liable for non-fulfilment of contracts due to third parties inclusive of carriers or transporters.

In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of the Vendor, as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorization from the Vendor. Any other use constitutes infringement.

The sales of products of the Vendor are subject to UK law.

The data collected will be processed for the purpose of sending out a newsletter and/or processing the Customer’s order. The recipients of the data are the Vendor and its service providers. The Customer has the right to access, change, correct and delete personal information concerning them by contacting the Vendor by email.

All informations provided is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
As the ordinary or otherwise use(s) of products is outside the control of The Vendor., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. The Vendor expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by The Vendor as to the fitness for any use. The liability of The Vendor is limited to the value of the goods and does not include any consequential losses. The Vendor shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. The Vendor shall not be responsible for any damages resulting from use of or reliance upon this information. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labeled, please contact your account manager at the appropriate Office. As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, The Vendor reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products oils and / or bases in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product. The Vendor is a wholesaler of natural skin care products and natural raw materials. If you intend to re-label our products under your own name/ brand for the purpose of on-selling or retailing, we strongly recommend that you keep up to date with constant changing labeling laws. The Vendor cannot be held responsible for consequential loss/ product recall due to incorrect labeling. Note: Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use. As with any manufacturing process, we encourages small, lab-scale manufacturing for evaluation purposes prior to full commercial manufacturing or new re-packaging.

THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED WHCHEVER IS GREATER. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.